Our Promise

Fix It or Free.

The strongest repair guarantee in Shrewsbury. We believe in our skills so much that if we cannot fix your device, you don't pay a single penny. No exceptions, no fine print.

How It Works

01

Book Your Free Diagnostic

Contact us via phone, WhatsApp, or our website. Bring your device in or arrange a collection. We'll diagnose the issue completely free of charge.

02

Receive a Transparent Quote

After diagnosis, we provide a detailed breakdown of the issue and a fixed-price quote. No hidden fees, no surprises. You decide whether to proceed.

03

Expert Repair

Our certified technicians repair your device using quality parts. Most common repairs are completed the same day, and we keep you updated throughout.

04

Guaranteed Result

If we cannot fix your device, you pay absolutely nothing. Walk away with zero cost. That's our Fix It or Free promise.

What's Included

Free diagnostic on every device, every time
Detailed, fixed-price quote with no hidden fees
Same-day repair on most common issues
Full refund if we cannot complete the repair
90-day warranty on all completed repairs
Genuine care for your device and your data

Our Commitment

We have repaired over 2,500 devices with a 98% success rate. Our guarantee exists because we are confident in our ability to fix your technology. When you choose Hensburg Horizon, you choose certainty.

Frequently Asked Questions

What exactly does 'Fix It or Free' mean?

It means if we cannot successfully repair your device after agreeing to take on the job, you will not be charged anything. This applies to the repair labour and diagnostic fee. Parts that have been ordered specifically for your device may be subject to a restocking fee in rare cases.

Does the guarantee cover all types of repairs?

The guarantee covers all standard repairs including screen replacements, battery swaps, component repairs, software issues, and virus removal. For complex repairs like liquid damage or data recovery from physically damaged drives, we will discuss the likelihood of success before proceeding.

How long does the 90-day warranty last?

Our 90-day warranty begins from the date you collect your repaired device. It covers the specific repair we performed. If the same issue recurs within 90 days, we will re-repair it at no additional cost.

What if I change my mind after the quote?

No problem at all. The diagnostic is free, and the quote comes with no obligation. If you decide not to proceed, you simply collect your device and pay nothing.

Do you offer warranties on parts?

Yes. All replacement parts come with a minimum 90-day warranty. Premium parts may carry longer warranties depending on the manufacturer. We always use quality components.